Privacy policy

Last updated: 21 June 2026

At Vionara, protecting your privacy is a priority. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, vionara.com, or make a purchase from our online store. By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

  • Personal identification information: name, email address, telephone number, billing and delivery address, and payment information.
  • Transaction information: details of products purchased, order history and payment history.
  • Technical information: IP address, browser type, device type, operating system and usage data collected through cookies and other tracking technologies.

2. How We Use Your Information

  • Processing and completing your orders: we use your details to confirm your purchase, process your payment and deliver your products.
  • Customer service: to respond to your enquiries, resolve potential issues and provide you with quality support.
  • Marketing: with your consent, we may send you promotional emails about new products, sales or special offers. You can unsubscribe at any time.
  • Website improvement: to analyse usage trends and improve your shopping experience.
  • Legal obligations: to comply with legal requirements, enforce our terms and conditions, and protect our rights and security.

3. Protecting Your Information

We implement reasonable measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures may include secure servers, data encryption and regular monitoring of our security practices. However, no system is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and do not sell, trade or rent your personal information to third parties. However, we may share certain information with trusted service providers that assist us in operating our business, including:

  • Payment providers: to process your transactions securely.
  • Delivery carriers: to deliver your orders.
  • Marketing and analytics providers: to improve your customer experience and inform you about our promotions. Third-party service providers are required to protect your information and use it only for the agreed purposes.

5. Cookies and Similar Technologies

We use cookies, pixels and similar technologies to operate our website, remember your preferences, analyse website usage and, where permitted, personalise content and advertising.

We use strictly necessary, functional, analytics and advertising cookies. Where required by law, non-essential cookies are only placed after you have given your consent.

You can accept, reject or manage cookies through our cookie banner and change your preferences at any time through the “Cookie Preferences” link available on our website.

Some cookies may be placed by third-party service providers. Further information about their purposes and retention periods is available through our cookie preference tool. Disabling certain cookies may affect the functionality of our website.

6. Your Rights

Depending on the applicable law, you may have the following rights regarding your personal information:

  • Access: you may request access to the personal information we hold about you.
  • Correction: you may ask us to correct or update inaccurate or incomplete personal information.
  • Deletion: you may request the deletion of your personal information, subject to certain legal exceptions.
  • Marketing objection: you may unsubscribe from our marketing communications at any time by using the unsubscribe link or contacting us.

To exercise these rights, please contact us at: support@vionara.com

7. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. These websites have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review their privacy policies before providing any personal information.

8. Protection of Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have unintentionally collected such information, we will take steps to delete it as soon as reasonably possible.

9. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page together with the updated revision date. We encourage you to review this policy regularly to remain informed about how we protect your personal information.

10. Contact Information

For questions regarding this Privacy Policy, you can contact us using the following details:

  • Online store: Vionara
  • Address: Vlierweg 12, 1032 LG Amsterdam, North Holland, the Netherlands
  • Email: support@vionara.com

Customer Service Opening Hours

  • Monday to Friday: 9:00 am – 5:00 pm
  • Saturday: 10:00 am – 4:00 pm
  • Sunday: Closed

We aim to respond to all enquiries within 24 hours on business days.