Payment Policy

Last updated: 21 June 2026

1. Overview

1.1 This Payment Policy describes the terms and procedures applicable to payments made for products offered by Vionara through our website.

2. Accepted Payment Methods

2.1 We accept the following payment methods, subject to their availability in your country and on your device:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay

2.2 The payment methods available for your order will be displayed during checkout.

3. Currencies

3.1 For customers located in France, Spain and the Netherlands, prices and transactions are displayed in euros (EUR).

3.2 For customers located in Canada, prices and transactions are displayed in Canadian dollars (CAD).

3.3 For customers located in the United States, prices and transactions are displayed in United States dollars (USD).

3.4 For customers located in the United Kingdom, prices and transactions are displayed in pounds sterling (GBP).

3.5 The applicable currency and total amount of your order will be clearly displayed before you complete your payment. If your payment method is linked to a different currency, your bank or payment provider may apply currency conversion or foreign exchange fees.

4. Payment Terms

4.1 Full payment is required when placing an order, unless otherwise stated.

4.2 An order is only considered confirmed after the payment has been authorised by the relevant payment provider.

4.3 If your payment is declined or cannot be processed, your order will not be completed.

5. Payment Security

5.1 Payments are processed securely by trusted payment service providers.

5.2 We implement reasonable measures to protect transaction-related information. Payment data is processed by our payment providers in accordance with applicable security standards.

5.3 Vionara does not store your complete payment card details on its own systems.

6. Changes to This Payment Policy

6.1 We may update this Payment Policy to reflect changes to our payment methods, markets or applicable legal requirements.

6.2 Any changes will be published on this page together with an updated revision date.

7. Questions About This Policy

7.1 If you have any questions regarding this policy or a payment, you can visit our Frequently Asked Questions page or contact our customer service team.

8. Vionara Contact Details

Customer Service Opening Hours

  • Monday to Friday: 9:00 am – 5:00 pm
  • Saturday: 10:00 am – 4:00 pm
  • Sunday: Closed

We aim to respond to all enquiries within 24 hours on business days.